Direct Debit Frequently Asked Questions (FAQ)

Direct debit basics

Paying by direct debit

Troubleshooting

Vehicle registration



Direct Debit Basics

What is direct debit?

Direct debit is an easy way to make sure that your vehicle registration payments are made to maintain continuous registration of your vehicle. The payment is automatically deducted from either a credit card or bank (savings or cheque) account that you nominate during the enrolment process.

Gift cards, BasicsCards, AMEX and Diners cards are not able to be used for your direct debit payments.

Back to top

How does it work?

To enrol for the scheme you will need to create a ‘mySA GOV’ account (formerly EzyReg Account) which will allow you to access your vehicle records, set up your direct debit agreement and receive important information from us. You will then be able to identify which of your vehicles you want enrolled for direct debit.

At least one month of registration must remain on the vehicle to have it enrolled for direct debit.

Approximately 7 days prior to the due date for payment of the vehicle registration, we will send you an email or SMS. You will need to make sure that there are sufficient funds in your nominated banking account to pay for the registration.

We then debit your account and send you a further email or SMS message following the payment date advising whether the payment was successful or not. If the payment is successful your vehicle is registered for the nominated registration renewal period, we advise you of the new registration expiry date and you can print your Registration Details Certificate. Click here to find out what to do if your payment is unsuccessful.

If you receive expired card notification, please login to your account and update the expiry date as soon as possible.

Back to top

Why do I need a mySA GOV account to use direct debit?

The mySA GOV account provides a way for us to communicate with you in relation to direct debit. This can be through your nominated email address (one email address per account) or Australian mobile phone number (SMS). When enrolling for direct debit you will be required to nominate your preferred contact method and provide email and/or mobile phone details.

You will also need to nominate your preferred payment method and grant us permission to deduct your vehicle registration payments from your nominated banking account.

Back to top

Why do I need to keep my contact details up to date?

It is important to ensure that your email address and/or mobile phone number in your mySA GOV account remains up to date, otherwise you may not receive important information, including confirmation of successful (or unsuccessful) direct debit payments.

Back to top

What vehicles are eligible for direct debit?

The ‘Vehicle List’ page within your mySA GOV account will indicate which of your vehicles are eligible for periodic payment by direct debit.

For a full list of vehicles which are eligible to join the direct debit scheme go to the SA Government Gazette Notice (No 679).

Back to top

What vehicles are NOT eligible for direct debit?

The following vehicles are NOT eligible to join the direct debit scheme:

  1. Vehicles on conditional registration such as Special Purpose Vehicles and Historic Vehicles.
  2. Vehicles which must be inspected before registration; such as taxis, buses and chauffeured vehicles.
  3. Vehicles that are subject to conditions that would prevent the registration and/or the renewal of registration of the vehicle, such as, but not limited to the following:
    • Vehicles recorded as suspended or ‘cancelled by the Registrar of Motor Vehicles’;
    • Vehicles with a current Notice of Disposal recorded;
    • Vehicles recorded as wrecked, written off or defected;
    • Vehicles or vehicle identification numbers (VINs)/chassis numbers which are recorded as stolen;
    • Vehicles which do not have a current agreement to display their assigned number plates;
    • Trailers with an unladen mass greater than or equal to 750 kg and no GVM recorded;
    • Vehicles with an interstate address recorded;
    • Vehicles with an interstate residential address recorded without a South Australian garaging address recorded;
    • Vehicles registered solely in the name of persons who have a “Restriction on Transacting Business” (formerly a cessation of business) order recorded against them personally.

For a full list of vehicles which are NOT eligible to join the direct debit scheme go to the SA Government Gazette Notice (No 679).

Back to top



Paying by direct debit

How soon can I start paying by direct debit?

To enrol for direct debit you need to ensure that your vehicle is currently registered with at least one month’s registration remaining. Then as soon as you have registered online and your details are confirmed your vehicle is ready for the first direct debit payment to be made.

Your first direct debit payment will be made 1 month prior to the current expiry date of your vehicle. If your vehicle has several months of registration remaining at time of enrolment for direct debit, your first direct debit payment will not occur until closer to your current expiry date (one month prior to the current date).

Back to top

How frequently can I pay?

Direct debit payments are made on a monthly basis or for the nominated registration renewal period e.g: Light Vehicles can select 1, 3 and 12 month renewal options. Other payment options are also available.

Back to top

Can I choose the date for my direct debit payment?

Your direct debit payment date is determined by the registration expiry date of your vehicle, so you are unable to select your own date for direct debit to start. Direct debit payments will occur approximately one month prior to expiry of your vehicle’s registration and you will receive notification by email or SMS seven days before this.

Back to top

Is there a cost?

There is a administration fee when paying your vehicle registration by direct debit. An administration fee applies to ALL registration renewals, irrespective of how you pay for them.

Your financial institution may also apply fees for using a direct debit service.

Back to top

Can any bank account or credit card be used?

Any MasterCard or VISA credit card, or a savings or cheque banking account can be nominated and used to make your direct debit payments.

Gift cards, BasicsCards, AMEX and Diners cards are not able to be used for your direct debit payments.

Back to top

How old do I have to be to sign up for direct debit?

You must be 18 years or over to participate in the Direct Debit Scheme. You must be 18 years of age to enter into a contract.

Back to top

Can I view my direct debit transaction history?

Once you have enrolled a vehicle for direct debit, you will be able to view your transaction history. From the ‘Vehicle List’ (under ‘My Services’), find and select the vehicle you would like to view the history for and then click on the “View past payments” link at the bottom of the ‘Vehicle Details’ page.

Payment history for the last 5 years is displayed.

Back to top

How to change payment method?

If the payment method is a credit card which is close to expiry, a message stating ‘This card is about to expire’ will appear next to the credit card details. Select Update Expiry Date to enter new Expiry month and Expiry year details.

Back to top



Troubleshooting

Why has the money been taken from my bank account, but my registration has not been renewed?

Financial institutions require up to three business days to process your payment and ensure it has been cleared. Once confirmation has been received that the payment is successful, your vehicle registration is updated and an email or SMS will be sent to you confirming renewal of your vehicle registration.

Back to top

What happens if I don’t have enough money in my account?

It is your responsibility to ensure that you have sufficient funds in your account before we attempt to take a payment. A notice will be sent to you by email or SMS approximately seven days before the next scheduled payment date letting you know when the next payment is due.

If you do not have enough money in your account when we attempt to process your direct debit payment it will fail. You will be sent an email or SMS advising that your first payment has failed and that another attempt will be made in three days’ time.

Back to top

What happens if a payment fails?

If a payment fails you will be sent an email or SMS advising that your first payment attempt has failed. This message will notify you that we will be making another attempt to take payment from your nominated banking account in three days’ time. If your second payment fails, another email and SMS (if mobile phone number provided) will be sent advising you that your vehicle could not be renewed by direct debit, that your vehicle has been removed from the direct debit scheme and that you will need to make the registration payment, for a minimum of 3 months and before the current registration expiry date, using one of the other available payment options.

Once your registration is renewed and there is at least one month’s registration remaining, you may re-enrol your vehicle for direct debit.

It is your responsibility to ensure that your vehicle is registered if it is to be used on the road.

Back to top

If I have multiple vehicles enrolled for Direct Debit and payment fails on one of them, will my other vehicles be affected?

No. Vehicle removal from direct debit for payment failure is on a vehicle by vehicle basis.

Back to top

How do I get any money back paid in error?

If you believe there has been an error in debiting your account you should notify Service SA immediately on ph: 13 10 84 and confirm in writing as soon as possible at reginfo@sa.gov.au so that we can resolve your query more quickly. If we cannot resolve the matter you can still refer it to your financial institution who may lodge a claim on your behalf.

Alternatively you can mail to:

Service SA
GPO Box 1533
ADELAIDE 5001

If we conclude as a result of our investigations that your account has been incorrectly debited we will arrange for your account to be reimbursed with the incorrectly debited amount. We will also notify you in writing of the amount by which your account has been adjusted.

If we conclude as a result of our investigations that your account has not been incorrectly debited we will provide you with reasons and any evidence of this finding in writing.

Back to top

Can I change my direct debit arrangements?

From time to time you may need to change details that affect your direct debit arrangements. This could include changes to your contact method, payment method, renewal period or details about your vehicle. For many of these you can login to your mySA GOV account to access the information and make changes yourself.

In some cases, such as updating a payment method, your changes will mean that your existing direct debit agreement needs to be cancelled and a new one created. The system will guide you through the process and you will need to agree to the terms and conditions provided in the Direct Debit Request – Service Agreement.

For other changes, such as adding a new type of concession, you will need to contact Service SA so that the changes can be made by a Customer Service Operator.

Please view your Direct Debit Request - Service Agreement to check what your obligations are for any changes to your direct debit arrangements.

Back to top

How do I stop direct debit?

To leave the Direct Debit Scheme you will need to login to your mySA GOV account and cancel the direct debit agreement for each of your nominated vehicles. You will not be sent a notification by email or SMS when you do this.

Please note, if you wish to stop a debit payment and cancel your agreement with us, you must do so at least 7 days before the next debit (payment) day in order to avoid the next payment being debited.

You may not elect to suspend or defer a debit payment. If your debit payment is not processed and your agreement is cancelled, you will need to make arrangements to pay your vehicle registration by other methods.

Should you require any assistance in cancelling your agreement please contact Service SA on 13 10 84, or email us at reginfo@sa.gov.au.

Back to top

Why would I be removed from direct debit?

Anytime that your registration cannot be processed using direct debit your vehicle will be removed from the scheme. An example of this could include insufficient funds in your account on two consecutive occasions, or outstanding requirements, such as the vehicle being defected. You will be sent an email and SMS (if registered) advising of this and an Application for Renewal of Registration will be mailed to the postal address you have registered on our system.

Back to top



Vehicle registration

If I’m paying by direct debit, how will I know my vehicle is registered?

When the payment for your vehicle is successful, a message will be sent to you by email or SMS letting you know the new expiry date. Your registration expiry date can be checked anytime using EzyReg or the smart phone application. You will be able to print the latest Registration Details Certificate through your mySA GOV account.

Back to top

Will I still receive an invitation to renew and Registration Details Certificate once my direct debit has been set up?

Once you are enrolled in the Direct Debit Scheme, you will no longer receive a registration renewal notice or Registration Details Certificate in the post. If you are removed from the scheme or if you choose to remove yourself from the scheme, a registration renewal notice will be mailed to your postal address.

Back to top

How do I get an invitation to renew or Registration Details Certificate if I’m not mailed one?

You no longer need a renewal notice as the direct debit payments will be taken from your nominated banking account automatically. You will be sent an email or SMS prior to the due date for registration payment, so you can make sure that sufficient funds are available in the nominated account. You will be able to print the latest Registration Details Certificate from your mySA GOV account at any time at no cost. You may do this if you wish, but you must print the latest Registration Details Certificate if you sell your vehicle.

Back to top

What happens to my direct debit payments if I sell my vehicle?

You must notify us of the sale of your vehicle by completing the ‘Notice of Disposal’ section on your Registration Details Certificate and lodging it with Service SA. This will remove the vehicle from the Direct Debit Scheme.

Back to top

Can I renew a registration that was on Direct Debit?

Yes. You may renew a registration for other available periods, such as 3 or 12 months on direct debit, or via any other payment channel (e.g. EzyReg Account, Service SA offices, etc).

Back to top



Last updated March 2019